RESPONSIBILITIES:

Take customer phone and email inquiries
Check shipment status on current orders including pro bill numbers and shipment tracking numbers
Provide tracking information on shipped orders
Confirm receipt of orders via faxes & e-mail
Routinely update database to add contacts; emails; and new customers
Handle corrections on orders entered in our system that have not been shipped
Enter customer request, complaints, concerns
Communicate with customers any discrepancies or changes that need to be made on orders
Work and communicate with the outside sales team and other internal departments to conform to customer requirements
Be an active member of the CSR and/or ACD Phone line
Assist in other projects as assigned

QUALIFICATIONS:

Post high school education and previous customer service or similar experience is preferred
Proficient use of Windows XP/10 operating system and Microsoft Office products (Word, Excel, Outlook)
Good communication skills to interact with team members
Good critical thinking skills to resolve questions and problems related to orders
High degree of diligence to insure the correct information on orders
Ability to work at a steady pace even with interruptions, and some time pressure

Work at office,