Job Description
Korn Ferry has partnered with our client on their search for the role, District Operations Director - Single Family Homes.
District Operations Director – Indianapolis, IN (on-site)
Key Responsibilities
Operations & Property Management
- Oversee day-to-day operations across Chicago, Indianapolis, and Ohio, ensuring consistent execution of company procedures and a high-quality resident experience.
- Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control.
- Navigate complex municipal environments, especially in Chicago, by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity.
- Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction.
- Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement.
- Implement frameworks for emergency response, business continuity, and risk mitigation across all markets.
Resident Experience
- Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints.
- Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty.
- Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals.
- Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents.
Financial Management
- Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization.
- Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance.
- Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed.
- Contribute to long-term planning and investment prioritization in alignment with the client’s growth strategy.
Team & Talent Oversight
- Manage two Area Directors and a regional team of 50–60 employees, ensuring clear accountability, performance consistency, and adherence to company policies.
- Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets.
- Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention.
Strategic Partnerships & Compliance
- Maintain active real estate licensure and ensure compliance with state-specific laws and regulations across Illinois, Indiana, and Ohio.
- Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements.
Professional Experience/Qualifications
The ideal candidate will bring the following experience:
- 10–15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios with complex regulatory and municipal dynamics.
- Proven ability to lead multidisciplinary regional teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies.
- Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention.
- Experience navigating multi-state real estate laws and compliance, ideally with licensure in Illinois, Indiana, or Ohio, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination.
- Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience.
- Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders.
- Inspirational, low-ego leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity.
- Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement.
- Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment.
- Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.
Job Tags
Work at office, Local area,