Field Service Manager Job at Stellar Consulting Solutions, LLC, Chesapeake, VA

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  • Stellar Consulting Solutions, LLC
  • Chesapeake, VA

Job Description

Key Responsibilities

Leadership & Coordination

  • Lead and manage field service technicians supporting retail store operations.
  • Act as the primary point of contact for escalations from store teams.
  • Coordinate with IT, facilities, and vendor partners to resolve complex issues.

Operational Support

  • Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.).
  • Ensure timely response to incidents, service requests, and preventive maintenance tasks.
  • Monitor service performance against SLAs and KPIs.

Process & Continuous Improvement

  • Develop and enforce standard operating procedures for field services.
  • Identify recurring issues and drive root cause analysis to reduce downtime.
  • Implement automation and best practices to improve efficiency.

Stakeholder Engagement

  • Collaborate with store managers, regional operations, and corporate IT teams.
  • Provide regular updates on service performance and improvement initiatives.
  • Support rollout of new technologies and store upgrades.

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