Job Description
Key Responsibilities
Leadership & Coordination
- Lead and manage field service technicians supporting retail store operations.
- Act as the primary point of contact for escalations from store teams.
- Coordinate with IT, facilities, and vendor partners to resolve complex issues.
Operational Support
- Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.).
- Ensure timely response to incidents, service requests, and preventive maintenance tasks.
- Monitor service performance against SLAs and KPIs.
Process & Continuous Improvement
- Develop and enforce standard operating procedures for field services.
- Identify recurring issues and drive root cause analysis to reduce downtime.
- Implement automation and best practices to improve efficiency.
Stakeholder Engagement
- Collaborate with store managers, regional operations, and corporate IT teams.
- Provide regular updates on service performance and improvement initiatives.
- Support rollout of new technologies and store upgrades.
Job Tags