Job Description
Insight Global is seeking a Help Desk Technician to support a large healthcare customer in Clearwater, FL. This role will provide both over-the-phone and in-person technical support for internal employees across approximately 3,000 devices. This role is ideal for candidates with strong troubleshooting skills and a customer-focused mindset.
Key Responsibilities
- Respond to and resolve 20–30 tickets daily using ServicePro ticketing system.
- Provide Tier 1–2 technical support for desktops, laptops, and related hardware.
- Manage inventory, shipping, and returns of equipment.
- Assist with new user setup and onboarding.
- Perform Windows upgrades and troubleshoot Windows 11 issues.
- Support Active Directory (on-prem), Intune, and review configurations in Entra.
- Document all work accurately in the ticketing system.
Requirements:
- Tier 1–2 troubleshooting experience.
- Proficiency with Windows 11 and Microsoft 365 applications.
- Experience with Intune and Active Directory (on-prem).
- Familiarity with any ticketing systems (ServicePro preferred).
- High School Diploma or GED.
- Strong customer service skills and professional demeanor.
Preferred Skills:
Experience with Azure and Autopilot.
Location : 5 days on-site in Clearwater
Schedule : Monday–Friday, 8:00 AM – 5:00 PM
Structure : Contract - 6-12months
Job Tags
Contract work, Monday to Friday,