Job Description
IT Support Level 2 Role
Key Responsibilities
- Deliver technical assistance for desktops, laptops, mobile devices, and printers through phone-based and onsite support.
- Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
- Assist users via phone and remote desktop, ensuring prompt and effective problem resolution.
- Support and configure software such as Microsoft Office (Excel, Word, PowerPoint, Access, Outlook), Adobe applications, Meraki VPN, and other corporate tools.
- Perform basic system administration tasks and support local network and telephone issues.
- Collaborate with the Helpdesk team to log, dispatch, and escalate support calls as needed.
- Provide hardware and software support across the organization, including remote offices.
- Manage inventory and purchasing of technology assets.
- Physically lift and move computers, monitors, and servers as required.
- Work professionally with all levels of the organization in a service-oriented manner.
- Offer onsite support and assist remote offices as required.
Required Skills and Qualifications
- Experience troubleshooting Windows and Apple desktops, laptops, and mobile devices.
- Proficiency in Adobe software and Microsoft Office suite.
- Printer support experience.
- Background in purchasing and asset management.
- Familiarity with ticketing systems is preferred.
Preferred Skills
- Advanced network problem-solving abilities.
- Knowledge of RingCentral, VMWare, AWS, Switches, Wireless Access, APC, Dell servers, and Linux.
Required Social Skills
- Friendly demeanor and excellent phone etiquette.
- Effective time management and organizational skills.
- Ability to learn and adapt quickly in a dynamic environment.
- Capable of working both independently and as part of a team.
Job Tags
Work at office, Local area, Remote work,