Job Description
Delivering Passion with Every Shipment!
Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide. In 2021, Apex joined the Kuehne+Nagel Group and together have become an Industry Leading Air Freight Forwarder.
Position Summary :
The Ocean Import Agent role is integral to our operations, focusing on processing ocean import transactions, providing outstanding customer service, and fulfilling additional duties as required. We are looking for a proactive individual who thrives on solving problems and is eager to deepen their understanding of the freight forwarding industry.
Essential Duties and Responsibilities:
- Manage Ocean Import shipments comprehensively from start to finish.
- Engage in email and phone communication to ensure smooth operations.
- Develop a thorough understanding and application of the Company’s Operating Systems, as well as ocean transportation and customs requirements.
- Possess knowledge of AMS / ACE – US Customs regulations.
- Oversee truck and drayage management for ocean shipments.
- Maintain familiarity with ocean carriers, terminal operations, and warehouse logistics.
- Utilize and adhere to account-specific Standard Operating Procedures (SOPs).
- Communicate effectively with customers, vendors, and team members to ensure high service levels.
- Timely generation and distribution of reports for accounts under management.
- Exhibit problem-solving skills in managing assigned accounts, addressing and resolving issues as they arise.
Education and Experience:
- High School Diploma or equivalent
- 2+ year of freight forwarding experience (Ocean Import preferred)
- Proficiency in Microsoft Office Suite, with a strong emphasis on Excel
- Strong written and verbal communication skills
- Ability to multitask and meet strict deadlines
Job Tags
Contract work, Work at office, Worldwide,