Job Description

Position Summary

We are seeking a detail-oriented and customer-focused Office Services Associate to join our client’s team in Denver, CO. This role is responsible for providing day-to-day back-office and administrative support, ensuring operational efficiency and excellent service delivery. The ideal candidate will possess strong communication skills, a positive attitude, and the flexibility to support various office functions including reprographics, mail, hospitality, and conference room management.

Key Responsibilities

• Utilize appropriate logs and tracking tools for all office services work.
• Perform office services functions including reprographics, mail, and intake processing in accordance with established procedures.
• Maintain and tidy conference rooms, restock supplies, and perform general office replenishment duties.
• Operate office machinery such as copiers, scanners, and mail equipment; load paper, toner, and other supplies as needed.
• Troubleshoot basic equipment issues and escalate when necessary.
• Prioritize workflow and ensure that all assigned tasks meet contracted deadlines.
• Communicate effectively with supervisors, clients, and team members regarding deadlines, issues, or updates.
• Ensure accuracy and quality in all completed work through quality assurance checks.
• Handle sensitive and confidential information with discretion.
• Adhere to all Williams Lea and client site policies and procedures.
• Interact professionally with clients in person, over the phone, or via email.
• Maintain a clean, organized, and professional work environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of office services experience , preferably in a legal, banking, or large corporate environment .
• Proficient with mail, phone, email, and digital reprographics systems and equipment.
• Strong organizational and time management skills with attention to detail.
• Excellent written and verbal communication skills, including professional telephone and email etiquette.
• Proven customer service experience with a commitment to client satisfaction.
• Ability to work independently and make sound decisions in accordance with business needs and policies.
• Team-oriented, adaptable, and capable of working in a fast-paced environment.
• Must be able to lift up to 50 lbs and stand for extended periods.
• Self-motivated with a positive, can-do attitude.

Working Conditions

• Position operates onsite within a professional corporate environment.
• Standard business hours with the ability to work overtime as required.
• Professional attire is required.
• Exposure to common office machinery and supplies (copiers, scanners, paper cutters, toner, cleaning supplies).

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