Customer support
Customer Support
Customer Support
Advantages
We Provide Customer Support Throughout the Entire Customer Lifecycle – from Acquisition to Retention
Customer support is providing answers, assistance, and recommendations to your customers when they use your service or product.
Prices
Service packages
Standard
$
1000
/month
Popular Choice
Extra
$
2000
/month
Super
$
3000
/month
Ultra
$
4000
/month
Industry solutions
We use the best industry practices,
understand the industry specifics
How we work
Appropriately respond to the customer problems, by solving them
04 Steps in Customer Support
1
Audit and collection of information
A complete audit of the site/brand/product. Analysis of the client's business.
2
Planning
Development of a support service strategy: selection of support channels, creation of a work schedule, and process regulations.
3
Implementation
Setting up software, preparing scripts and guidelines. Incident and problem management to create a Single Point of Contact (SPOC).
4
Monitoring & Reporting
Regular monitoring and tracking of changes. Detailed report on the achieved results for the period. Analysis of qualitative indicators, analysis of quantitative metrics.
Testimonials
We have been working with clients for an average of 7 years
10 years of experience in SEO and marketing
Expertise in transformation
Our project team of professionals plans and implements product, brand and marketing strategies.
The combination of the proficiency analysts, product specialists, developers, and marketers helps our clients stay ahead of the competition.
Successful work
for
144
clients
Completed
on time
270
projects
Generated
income
100
million dollars
Written code
and content
900
thousand lines
Case studies
We show confirmed financial results of our work for clients from all over the world
We work with small, medium and large businesses. See what we can do for you!
Benefits
We organize the information and provide technical support for the client in any business sector
Strategy for effective and efficient interaction with customers. Formation of a loyal customer base, increasing sales, and better cash flow
Enhanced company public image
Increasing the number of referrals you receive
Formation of a positive company reputation
End-to-end business intelligence
Strategic competitive advantages
Reducing operating costs without affecting communication, execution, or experience.
The ability to optimize processes for business growth
Increasing the return on investment by analyzing visitor behavior
Full immersion in business processes
Increasing competitiveness
Controlled return on investment
A strategy for providing a high level of customer service leading to a high degree of customer satisfaction.
Interaction with target audience
Increasing customer confidence and loyalty
Increasing brand trust
Expanded report for the period
Increasing conversion rates when using checkout support
