User support

Service Desk

Service Desk

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    Arrange a consultation and receive a proposal.

    Advantages

    We solve user problems from their initial discovery until the problem is completely eliminated

    Prices

    Service packages

    Standard
    $
    1000
    /month
    • Project management system
    • Knowledge base creation
    • Handling customer requests
    Popular Choice
    Extra
    $
    2000
    /month
    • Project management system
    • IT infrastructure management
    • Outsourcing of IT resources
    Super
    $
    3000
    /month
    • Project management system
    • Formation of the competence centers
    • Service for assessing the situation
    Ultra
    $
    4000
    /month
    • Project management system
    • Application management
    • Expansion of the customer staff

    Services

    Description of services in packages

    Package servicesStandardExtraSuperUltra
    IT infrastructure management
    Application management
    Formation of the competence centers
    Outsourcing of IT resources
    Expansion of the customer staff
    Project management system
    Online service for assessing the situation and prompt decision-making
    Automated solution for handling customer requests at all stages
    Knowledge base creation
    Need more information? Call us: +1 888 304 2402START START START START

    How we work

    Properly work with user requests

    04 steps in Service Desk

    1
    Audit
    Study of the user base of the software used.
    2
    Planning and analysis
    Analysis of the current situation, planning the work of the center to coordinate the joint efforts of IT departments.
    3
    Implementation
    Building the service desk, distributing functions for processing requests and their solutions.
    4
    Monitoring and reporting
    Statistics on all requests, times, and solution qualities. Detailed report of the results.
    Testimonials

    We have been working with clients for an average of 7 years

    10 years of experience in SEO and marketing

    Expertise in transformation

    Our project team of professionals plans and implements strategy, brand, product, and marketing

    The combination of the proficiency analysts, product specialists, developers, and marketers helps our clients stay ahead of the competition.
    Successful work
    for
    144
    clients
    Completed
    on time
    270
    projects
    Generated
    income
    100
    million dollars
    Written code
    and content
    900
    thousand lines
    Case studies

    We show confirmed financial results of our work for clients from all over the world

    Benefits

    We improve user support while minimizing costs

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    Round-the-clock user support without the burden of IT infrastructure
    Access to additional resources
    Maintenance and updating of the used technological tools
    Comprehensive IT service and support 24/7
    Certified team
    home-processing-video-intro-slider-slide-01-image-01-570x350
    Ensuring the smooth functioning of the service desk. Flexible and reliable access to IT support when you need it
    Fast response to all technological requests
    Focusing on local issues
    Providing support via remote desktop
    User account administration
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    Experienced team to effectively manage internal service desk
    Round-the-clock support from a real person, not a script or an automated response
    Improved response time
    Automation of work processes, service catalogs, asset management databases
    Identifying and eliminating malfunctions and bottlenecks
    home-processing-video-intro-slider-slide-01-image-01-570x350
    Improving business processes. Reducing the cost of building your IT infrastructure
    Legal and financial quality assurance
    Focus on long-term priorities
    Reports on the work performed, recording reaction times, problems and recommendations
    Cost reduction for IT infrastructure ownership