User support
Service Desk
Service Desk
Advantages
We address user issues from identification to complete resolution
The user support is a buffer between users and IT, helping to properly organize their interaction.
Prices
Service packages
Standard
$
1000
/month
- Project management system
- Knowledge base creation
- Handling customer requests
Popular Choice
Extra
$
2000
/month
- Project management system
- IT infrastructure management
- Outsourcing of IT resources
Super
$
3000
/month
- Project management system
- Formation of the competence centers
- Service for assessing the situation
Ultra
$
4000
/month
- Project management system
- Application management
- Expansion of the customer staff
Services
Description of services in packages
| Package services | Standard | Extra | Super | Ultra |
|---|---|---|---|---|
| IT infrastructure management | ||||
| Application management | ||||
Competence centers creation | ||||
| Outsourcing of IT resources | ||||
Client team augmentation | ||||
Project management system | ||||
| Online service for assessing the situation and prompt decision-making | ||||
| Automated solution for handling customer requests at all stages | ||||
Knowledge base creation | ||||
| START | START | START | START |
Industry solutions
We use the best industry practices, and understand the specifics
How we work
Properly work with user requests
04 steps in Service Desk
1
Audit
Study of the user base of the software used.
2
Planning and analysis
Analysis of the current situation, planning the work of the center to coordinate the joint efforts of IT departments.
3
Implementation
Building the service desk, distributing functions for processing requests and their solutions.
4
Monitoring and reporting
Statistics on all requests, times, and solution qualities. Detailed report of the results.
Testimonials
We have been working with clients for an average of 7 years
10 years of experience in SEO and marketing
Expertise in transformation
Our project team of professionals plans and implements product, brand and marketing strategies.
Our clients stay ahead of the competition with a powerful blend of analyst expertise, product specialists, developers, and marketing prowess.
Successful projects
for
144
clients
Completed
on time
270
projects
Generated
income
100
million dollars
Written code
and content
900
thousand lines
Case studies
We show confirmed financial results of our work for clients from all over the world
We work with small, medium and large businesses. See what we can do for you!
Benefits
We improve user support while minimizing costs
Round-the-clock user support without the burden of IT infrastructure
Access to additional resources
Maintenance and updating of the used technological tools
Comprehensive IT service and support 24/7
Certified team
Ensuring the smooth functioning of the service desk. Flexible and reliable access to IT support when you need it
Fast response to all technological requests
Focusing on local issues
Providing support via remote desktop
User account administration
Experienced team to effectively manage internal service desk
Round-the-clock support from a real person, not a script or an automated response
Improved response time
Automation of work processes, service catalogs, asset management databases
Identifying and eliminating malfunctions and bottlenecks
Improving business processes. Reducing the cost of building your IT infrastructure
